Your company’s survival in the agentic AI era depends on how brave (and humble) you are about asking the “stupid” questions.

*One more time for the property managers in back still not paying attention* The political pressure is not slowing down. Get moving on these action items!

Transparency isn’t just about avoiding fines, it’s about protecting your reputation. Property managers who act early will be the ones who stay out of headlines + stay trusted by renters.

ROI, CTR, CAC, GEO, AEO… OMG. Business acronym jargon feels endless. Here’s a quick decode of the acronyms you’ll likely encounter in our intro call and project work.

Great customer experience (CX) design can move people the way a Buck Owens steel guitar does. If your healthcare or retail business or multifamily portfolio doesn’t execute a transparent pricing program soon, you could find yourself written into the sad lyrics of a country song.

Modern AI chatbots aren’t a ‘set it and forget it’ tool. They don’t manage themselves. In fact, they often need as much, or more, oversight than a human employee.

State laws are already rolling out. Is your advertising positioning you as a compliant leader, or exposing you to legal risk?

AI search and transparency demands have reshaped commercial real estate investor Offering Memorandum design. Outdated OMs can cost millions in lost fundraising. Has your template been updated with today’s critical requirements?

WARNING: 80% of you will feel uncomfortably old after reading this.

It’s time to ditch the one-size-fits-all word “marketing” and approach its modern meaning and workload differently. Company leaders are stuck in outdated staffing models, and it’s especially ineffective in the AI and price transparency era. Businesses are struggling to hit NOI targets, workers are exhausted + misunderstood. We see it all the time. It's why our agency exists.

Why yes I did just call the 2000s "old school".

It’s unbelievable that ‘transparent pricing’ is a new trending concept in America, but… here we are. Consumers (and major federal lawsuits) have spoken loud and clear: hidden fees + hard-to-find information as a deliberate marketing and design strategy will no longer be tolerated. Healthcare, retail + multifamily operators can’t afford to ignore this anymore.

When company budgets tighten, creative and tech teams are often reduced first. To understand why requires pinning down elusive concepts and dispelling common misunderstandings.

In today’s business world, NDAs need to be updated or added to cover AI tools that employees, vendors, and contractors use every day. This is especially important in industries like property management, finance, and healthcare, where sensitive data is part of the job.

In case this wasn’t clear: I am not an attorney. I am an award-winning creative visionary who makes people, businesses, and their legal/HR/training materials and sales collateral look really sharp so their companies survive + thrive in the modern AI ESG era.

It’s not just you! The so-called “easy tasks” have gotten complicated in today’s world of CRMs, endless digital apps, and overextended teams. Here’s how we can help your business.

Customer Experience (CX) Design is about planning how people feel every time they deal with your business, whether it’s on a website, in a store, talking to staff in-person, or using your product/service. The goal is to make the whole experience smooth, easy, and enjoyable. It’s bigger than just UX (which is mostly about how a website or app works). CX looks at the whole relationship between a customer and a brand.