If customer loyalty comes from excitement, value, and ease across multiple interactions, why are so many businesses still treating CX as an afterthought (or ignoring it altogether)? (1 min read)

Corporate-speak on websites, landing pages, and recruitment ads is both annoying and expensive. Simplifying your message is essential for attracting new customers, recruiting top talent, and training AI search engines. These real-world examples show the biggest copywriting mistakes: excessive jargon and empty phrasing. (5 min read)

The best analogy I’ve got to help property managers in the commercial real estate industry understand “AI-native” software and why it’s so important. (4 min read)

Your company’s survival in the agentic AI era depends on how brave (and humble) you are about asking the “stupid” questions. (1 min read)

Transparency isn’t just about avoiding fines, it’s about protecting your reputation. Companies who act now will be the ones who stay out of headlines + stay trusted by renters. (4 min read)

ROI, CTR, CAC, GEO, AEO… OMG. Business acronym jargon feels endless. Here’s a quick decode of the acronyms you’ll likely encounter in our intro call and project work. (5 min read)

Great customer experience (CX) design can move people the way a Buck Owens steel guitar does. If your healthcare or retail business or multifamily portfolio doesn’t execute a transparent pricing program soon, you could find yourself written into the sad lyrics of a country song. (3 min read)

Modern AI chatbots aren’t a ‘set it and forget it’ tool. They don’t manage themselves. In fact, they often need as much, or more, oversight than a human employee. (4 min read)

State laws are already rolling out. Is your advertising positioning you as a compliant leader, or exposing you to legal risk? (2 min read)

AI search and transparency demands have reshaped commercial real estate investor Offering Memorandum design. Outdated OMs can cost millions in lost fundraising. Has your template been updated with today’s critical requirements? (2 min read)

WARNING: 80% of you will feel uncomfortably old after reading this. (4 min read)

It’s time to ditch the one-size-fits-all word “marketing” and approach its modern meaning and workload differently. Company leaders are stuck in outdated staffing models, and it’s especially ineffective in the AI and price transparency era. Businesses are struggling to hit NOI targets, workers are exhausted + misunderstood. We see it all the time. It's why our agency exists. (3 min read)

Why yes I did just call the 2000s "old school". (3 min read)

It’s unbelievable that ‘transparent pricing’ is a new trending concept in America, but… here we are. Consumers (and major federal lawsuits) have spoken loud and clear: hidden fees + hard-to-find information as a deliberate marketing and design strategy will no longer be tolerated. Healthcare, retail + multifamily operators can’t afford to ignore this anymore. (2 min read)

When company budgets tighten, creative and tech teams are often reduced first. To understand why requires pinning down elusive concepts and dispelling common misunderstandings. (4 min read)

In today’s business world, NDAs need to be updated or added to cover AI tools that employees, vendors, and contractors use every day. This is especially important in industries like property management, finance, and healthcare, where sensitive data is part of the job. (3 min read)

In case this wasn’t clear: I am not an attorney. Iam an award-winning creative visionary who makes people, businesses, and their legal/HR/training materials and sales collateral look really sharp so their companies survive + thrive in the modern AI ESG era. (2 min read)

It’s not just you! The so-called “easy tasks” have gotten complicated in today’s world of CRMs, endless digital apps, and overextended teams. Here’s how we can help your business. (1 min read)

Customers expect a smooth, simple, and enjoyable experience. Achieving that through design means looking at the entire relationship between the customer and the brand. (2 min read)